These terms and conditions ('Terms') outline the agreement between you ('the Customer') and Flower Delivery Cranford ('the Company', 'we', 'us', or 'our') for the supply of flowers and related products ordered through our website. By placing an order for flower delivery in Cranford or surrounding areas, you agree to these Terms. Please read them carefully before making a purchase.
These Terms and Conditions apply to all online transactions for flower delivery services made by customers located in Cranford and its surrounding areas. No variation or amendment to these Terms shall be valid unless agreed in writing by us. By using our online flower delivery service, you accept these Terms, whether you act as a consumer or business customer.
Order Placement: To place an order for flower delivery through our website, you must select the desired products and complete the checkout process by providing accurate billing and delivery information. You must be aged 18 or over to place an order, or have the authority and capacity to contract in the name of a business if acting on its behalf.
Order Acknowledgement: When you submit your order, you will receive an email order confirmation detailing the requested products and delivery address. This confirmation does not constitute acceptance of your order. Acceptance of your order, and the formation of a contract, occurs when we dispatch your selected flowers or related products to the delivery address provided.
Product Availability: We endeavour to keep our online inventory updated; however, flowers are perishable items subject to availability and seasonal factors. In the rare case your chosen arrangement is not available, we reserve the right to substitute with flowers of equivalent value and similar appearance. We will make reasonable efforts to inform you about significant substitutions.
Order Errors: Please verify all order details before confirmation. We cannot guarantee corrections after order submission, especially for orders scheduled for same-day delivery or during peak periods.
Accepted Payment Methods: Payment for online flower delivery in Cranford must be made in advance and in full using the payment facilities offered during checkout. We accept major credit and debit cards, as well as other secure payment services listed at checkout.
Payment Security: All transactions are processed using secure, encrypted payment gateways. We do not store your full payment card information and maintain reasonable measures to protect your details from unauthorised access or misuse.
Pricing: Prices displayed on our website are inclusive of applicable VAT unless otherwise stated. Delivery charges, if applicable, will be displayed before you submit your order. We reserve the right to change prices without notice but will honour the price confirmed at checkout for accepted orders.
Failed Payments: Orders are subject to payment authorisation and processing. If your payment is not authorised or is later reversed, we reserve the right to cancel your order and withhold delivery, in which case you will be notified as soon as possible.
Order Cancellation by Customer: If you wish to cancel your order, you must contact us as soon as possible after placing the order. Given the perishable nature of flowers and the speed of our delivery operations, cancellation is only available up to the point when the order is being prepared for dispatch. Once preparation has commenced, cancellation may not be possible and you may remain liable for the full cost.
Consumer Rights: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, statutory cancellation rights for perishable goods, such as flowers, do not apply on delivered items already prepared or dispatched. However, for non-perishable goods (such as vases or other add-ons), you may be entitled to a cancellation and refund subject to return of the goods in original condition within 14 days of delivery.
Cancellations by Flower Delivery Cranford: We reserve the right to decline or cancel orders if:
Delivery Areas: Our online Flower Delivery Cranford service operates in Cranford and certain neighbouring areas as clearly specified on our website. Please check our delivery coverage before ordering. If your address is outside the delineated zone, we may not be able to complete your delivery.
Delivery Dates and Times: We make all reasonable efforts to deliver flowers on your requested date. However, specific delivery time slots are not guaranteed. Delay due to events outside our control (traffic, weather, etc.) does not constitute a breach of contract.
Delivery Instructions and Access: It is your responsibility to provide clear and accurate delivery details. If no one is available to receive the delivery at the address, flowers may be left in a secure place or with a neighbour, as per your instructions (where possible). In the absence of safe options, we may attempt redelivery or contact you for further instructions, though this may result in delays and extra charges.
Non-Delivery: If we are unable to complete the delivery due to incorrect address, inaccessible premises, or other customer error, we will attempt to contact you to rearrange delivery where possible. Additional delivery charges may apply for repeated delivery attempts.
Acceptance: On receipt of your flower order, please check the items immediately. If you believe that goods are damaged, not as described, or of unsatisfactory quality, please contact us as soon as possible, ideally within 24 hours of delivery, so we can address your concerns promptly.
Returns: Due to the perishable nature of flowers, returns are accepted only where flowers arrive significantly damaged or not as described. For accepted cases, we may offer a replacement or a refund at our discretion. Non-perishable items can be returned in line with statutory rights as mentioned above.
Evidence: We may require photographs or evidence of any issues raised to process replacements or refunds. Failure to provide evidence may delay or invalidate your complaint.
Our Responsibility: We aim to provide a high-quality flower delivery service in Cranford and nearby. However, to the fullest extent permitted under English law, our liability to you (whether in contract, tort, or otherwise, and including negligence) is limited as follows:
Customer Responsibility: You are responsible for ensuring correct delivery information and for providing suitable instructions for delivery. Failure to do so may result in lost, delayed, or undelivered goods.
No Waiver: Any failure or delay by us to enforce any of these Terms shall not be construed as a waiver of our rights.
All content on our website, including images, logos, and text, is the property of Flower Delivery Cranford or its licensors. Any reproduction, distribution, or commercial use of this material without our prior written consent is strictly prohibited.
We handle your personal data in accordance with UK GDPR and Data Protection Act requirements. Your details are used solely for the purpose of fulfilling your orders and improving our services. Please refer to our Privacy Policy for more information about how we process your data.
These Terms and all online flower delivery agreements with Flower Delivery Cranford are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms or the supply of products shall be subject to the exclusive jurisdiction of the English courts.
These Terms and Conditions apply to all customers across Cranford and surrounding areas served by Flower Delivery Cranford. They supersede all prior terms relating to online orders. If any part of these Terms is found invalid or unenforceable, it does not affect the validity of the remaining provisions.
We reserve the right to amend or update these Terms at any time to reflect changes in the law, our services, or other operational requirements. The current version in force when you place your order will apply, so please review these Terms each time you use our online flower delivery Cranford service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cranford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cranford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
