Returns, Refunds & Complaints at Flower Delivery Cranford
Our Fresh Flowers Guarantee in Cranford
At Flower Delivery Cranford, we proudly serve our local community with stunning arrangements, bouquets, and floral gifts. As your trusted Cranford florist, we guarantee that every order is handcrafted with care and delivered fresh to households and businesses nearby. We understand the importance of beautiful, fresh flowers for your special occasion or everyday enjoyment, and we stand by our promise of quality and satisfaction with every delivery.
Damaged-on-Arrival Policy
We take great care in preparing and transporting your flowers. However, if your order arrives damaged or in poor condition, please contact us as soon as possible, ideally within 24 hours of receipt. To help us resolve the issue quickly, retain the original packaging and provide clear photographs of the damage if possible. Our team will review your case promptly and arrange for a suitable solution, in line with our commitment to your satisfaction.
Our Freshness Window
Flower freshness is at the heart of what we do. All flowers supplied by Flower Delivery Cranford are guaranteed fresh on delivery. With proper care, our flowers should last for at least 5 days from the delivery date. If you believe your flowers have failed to meet this freshness window despite following our care instructions, please notify us promptly. We appreciate feedback and will assess every concern with fairness and understanding.
Refund or Replacement Options
Your peace of mind matters to us. If your flowers arrive damaged, are missing essential elements, or fall short of our freshness guarantee within the stated window, we offer the following solutions:
- Replacement: We can arrange for a replacement bouquet of equal or greater value to be delivered at a convenient time.
- Refund: If a replacement is not practical or desired, we offer a full or partial refund depending on the nature of the issue.
Our aim is to resolve any concerns swiftly and with minimal inconvenience. Each case is handled individually and with care by our dedicated team.
How to Make a Complaint
We are always striving to exceed your expectations. If for any reason you are dissatisfied with our flowers or service, we recommend the following step-by-step complaints process:
- Contact Us Promptly: Please reach out to us within 48 hours of your delivery so we can understand and address your concerns.
- Provide Relevant Information: Having your order details and any evidence (such as photos) helps us investigate and resolve the complaint efficiently.
- Our Response: Our team will review your feedback carefully and respond with a proposed resolution as quickly as possible—usually within 2 working days.
- Resolution: We will offer the appropriate solution, which may include a replacement, refund, or other compensation, as agreed upon with you.
Your satisfaction is our highest priority, and we appreciate the opportunity to make things right if we have fallen short in any way.
Your Trusted Local Cranford Florist
Flower Delivery Cranford is dedicated to delivering exceptional floral experiences every time. As a local business, we value the trust of our neighbours and business clients. You can rely on us to handle every order with attention, care, and respect—for blooms as fresh and delightful as you expect.
Thank you for choosing Flower Delivery Cranford, where your satisfaction and flower freshness are always guaranteed.
